Job Description
Are you a dedicated professional looking for a stable career with weekly paychecks in the vibrant city of Houston? Horizon Support Group is hiring a top-tier Customer Service Representative to join our award-winning team.
We are committed to excellence in customer satisfaction and employee retention. Whether you are an experienced veteran or looking to start your career in support, we provide the training and tools you need to succeed. Join a company that values your time and pays you every week!
What We Offer:
- Competitive weekly pay ranging from $500 to $900.
- Health, dental, and vision insurance options.
- Paid training and clear career advancement pathways.
- A collaborative and inclusive work environment in downtown Houston.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a focus on empathy and efficiency.
- Resolve customer issues, complaints, and questions in a timely manner to ensure high satisfaction scores.
- Accurately document all customer interactions, account changes, and transaction details in our CRM database.
- Collaborate with cross-functional teams to identify process improvements and enhance the customer journey.
- Stay up-to-date on product knowledge, policies, and industry trends to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, call centers, or retail is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible shifts, including evenings, weekends, and holidays.