Job Description
Join our award-winning customer service team and enjoy weekly paychecks! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic environment. No weekends or holidays required. Comprehensive training provided.
Why Choose Us?
- Weekly direct deposit paychecks
- Comprehensive health benefits (Day 1)
- Clear career advancement path
- Modern, tech-forward workplace
- Performance-based quarterly bonuses
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and product issues with first-call resolution focus
- Document interactions accurately in CRM system with 98% data integrity
- Upsell premium services using consultative approach
- Meet/exceed 85% customer satisfaction score target
- Collaborate with tech team on recurring service issues
- Maintain 30+ calls per hour productivity standard
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in B2C environment
- Proficient in CRM software (Salesforce experience a plus)
- Typing speed: 45+ WPM with 98% accuracy
- Exceptional conflict resolution skills
- Available for flexible shifts (including evenings)
- Valid work authorization (US citizenship or Green Card)
- Pass background check and drug screen