Job Description
Join our dynamic team as a Local Customer Service Representative in Oklahoma City and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local clients, fostering lasting relationships while driving customer satisfaction. This immediate-start opportunity offers a competitive salary, comprehensive benefits, and a vibrant workplace culture where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound calls and digital communications with local clients
- Resolve customer inquiries, complaints, and technical issues with empathy
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to optimize service delivery
- Identify upsell opportunities while maintaining customer trust
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for local service efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must reside in Oklahoma City area for immediate onboarding