Job Description
Join Elite Support Solutions as a Customer Service Representative and enjoy weekly pay and comprehensive paid training! We're seeking empathetic professionals to deliver exceptional service from our New York, Illinois headquarters. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in a supportive environment. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Actively cross-sell products/services when appropriate
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts (including weekends)
- U.S. work authorization and clear background check
- Spanish bilingualism a plus