Job Description
Join Tampa Connect Solutions as a Work From Home Customer Service Representative and become part of our award-winning team serving Florida's vibrant community. We're offering immediate hire opportunities for motivated individuals seeking flexible, remote careers in Tampa. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your voice makes a difference.
As a key player in our customer experience team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. No prior call center experience required – we provide paid training and career advancement paths. Start your remote career today!
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism and patience
- Resolve billing, technical, and service inquiries using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Meet/exceed performance metrics (AHT, CSAT, FCR) through continuous improvement
- Collaborate with tech support and billing teams for complex issue resolution
- Participate in weekly virtual training sessions and coaching feedback
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Quiet home office with reliable internet (minimum 25 Mbps)
- Excellent communication skills and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Florida residency required for local hiring preference