Job Description
Join CityConnect Solutions as a Customer Service Representative and enjoy the stability of weekly pay with comprehensive paid training! We're hiring passionate individuals to deliver exceptional service in our San Antonio call center. This full-time role offers competitive compensation, career advancement opportunities, and a supportive team environment. No prior experience required – we provide all the tools you need to succeed.
Why Choose Us?
• Weekly paychecks
• Paid 2-week training program
• Health benefits and retirement plans
• Performance-based bonuses
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service standards
- Adhere to HIPAA and PCI compliance protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable with evening/weekend shifts (varied schedules)
- Customer service experience preferred but not required
- Basic typing proficiency (30+ WPM)
- Must pass background check and drug screening