Job Description
Join Fort Worth Customer Solutions as a Customer Service Representative and enjoy the security of weekly pay and comprehensive paid training! We're seeking empathetic communicators to deliver exceptional customer experiences while building rewarding careers. Our modern downtown office offers a collaborative environment with growth opportunities into team leadership and specialized support roles.
Why Choose Us?
- Weekly paycheck (no more waiting!)
- 2-week paid training program
- Health/dental/vision benefits
- Performance-based quarterly bonuses
- Clear advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams on complex cases
- Identify upsell opportunities for service enhancements
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with MS Office Suite
- Excellent active listening and problem-solving abilities
- Ability to work flexible shifts including weekends
- Pass background/drug screening
- Valid Texas driver's license (for occasional field visits)