Job Description
Start Your Career with Us Today!
Are you a dedicated professional looking for a rewarding opportunity in New York? Apex Support Solutions is seeking a reliable Customer Service Representative to join our expanding team. We pride ourselves on delivering top-tier service and offer a comprehensive benefits package for our employees.
Why Join Us?
- Weekly Pay: Get paid every week with our direct deposit system.
- Paid Training: No prior experience required. We provide full training to ensure your success.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Choose shifts that fit your lifestyle.
As a Customer Service Representative, you will serve as the first point of contact for our clients, ensuring their needs are met with empathy and efficiency.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails.
- Resolve customer inquiries, complaints, and issues in a professional and timely manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Document all customer interactions and update their account information.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory (Paid Training provided).
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and home office setup for remote work.