Job Description
Are you seeking a stable career with immediate financial rewards? Horizon Communications Group is currently hiring Customer Service Representatives in Scranton, PA. We are dedicated to providing exceptional support to our clients and are looking for driven individuals to join our team. We offer paid training to ensure you have all the skills necessary to succeed and guarantee weekly paychecks so you never have to wait for your hard-earned money.
Join a company that values your growth and offers a supportive, professional work environment. Whether you have experience in call centers or are looking for a fresh start, we provide the guidance you need to thrive.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Follow established call scripts and guidelines to maintain brand consistency.
- Document all customer interactions and transactions in the CRM system.
- Identify opportunities to upsell products and services to meet sales targets.
- Collaborate with team leads to improve service quality and operational efficiency.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Proficient computer skills and ability to navigate multiple software applications.
- Ability to work in a fast-paced environment and manage time effectively.
- Must be reliable, punctual, and demonstrate a positive attitude.
- Experience in customer service, sales, or call center environments is a plus but not required.