Job Description
Join our award-winning customer service team in Portland and enjoy the financial stability of weekly pay! At Apex Customer Solutions, we value our employees and provide a supportive environment where your skills shine. As a Customer Service Representative, you'll be the face of our brand, delivering exceptional experiences that build lasting customer loyalty. We offer competitive hourly rates, comprehensive training, and opportunities for advancement—all while enjoying Portland's vibrant culture and work-life balance.
Why Choose Us?
- Weekly paychecks for immediate financial relief
- Full-time benefits including health insurance and retirement plans
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product inquiries, and service disruptions using CRM systems
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including call handling time and customer satisfaction scores
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to refine product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Type 40+ WPM with strong attention to detail for data entry tasks
- Ability to adapt to changing priorities while maintaining composure
- Positive mindset and collaborative spirit to thrive in team settings
- Availability to work flexible shifts including evenings and weekends