Job Description
Join our award-winning customer service team and enjoy the flexibility of remote work with weekly pay! CityConnect Solutions is seeking dedicated Customer Service Representatives to support our Philadelphia-based clients. As a key member of our virtual team, you'll deliver exceptional experiences while working from the comfort of your home. We provide comprehensive training, state-of-the-art equipment, and a supportive culture focused on your growth. Enjoy competitive pay, benefits, and the stability of a full-time role with direct deposit every Friday.
Responsibilities
- Handle inbound/outbound calls for Philadelphia-area clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including call quality and resolution targets
- Collaborate with virtual team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Quiet home office setup with reliable high-speed internet
- Ability to work flexible hours including evenings/weekends as needed
- Philadelphia residency preferred for local client support