Job Description
Join our dynamic team as an Immediate Hire Chat Support Agent in Houston, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This contract role offers rapid onboarding and competitive pay, perfect for those ready to start immediately. Enjoy flexible hours while making a real impact in our fast-paced digital environment.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Adhere to SLA metrics for response and resolution times
- Identify opportunities to improve customer experience workflows
- Participate in continuous training on product updates
Qualifications
- Minimum 6 months customer service experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with Zendesk or similar chat platforms
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required
- Reliable internet connection for remote work
- Available for flexible shifts including evenings/weekends