Job Description
Are you a dedicated professional seeking a stable career with weekly pay and the flexibility of a work from home environment? Horizon Support Solutions is expanding our team in the North Carolina and Philadelphia areas and is looking for motivated individuals to join us as Customer Service Representatives. We pride ourselves on our premium service culture and offer a comprehensive benefits package for our remote workforce.
As a key member of our team, you will be the voice of our brand, helping clients resolve issues, answer inquiries, and ensure their satisfaction. Whether you are looking to start a new career or advance in the customer service industry, this is the perfect opportunity to grow with a leading organization.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and effective problem-solving skills.
- Accurately enter and update customer information into our CRM database systems.
- Process orders, returns, and exchanges while adhering to company policies.
- Maintain a high level of product knowledge to provide accurate assistance to customers.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Document all interactions and resolutions within the required timeframe.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service, sales, or call center environments is a plus but not mandatory.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to multitask and work independently in a remote setting.
- Strong problem-solving abilities and a customer-first mindset.