Job Description
Join a Team That Values You
Are you a dedicated problem-solver looking for a career with stability and immediate rewards? Prime Support Solutions is seeking a dynamic Customer Service Representative to join our fast-paced team in Seattle, WA. We pride ourselves on delivering top-tier support while ensuring our team members are taken care of. We offer a competitive hourly rate and the peace of mind of getting paid every single week.
Why Choose Us?
- Weekly Pay: Get paid on time, every time, without the wait.
- Modern Work Environment: Collaborative office space in the heart of Seattle.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Comprehensive Benefits: Medical, dental, and vision insurance options.
What You'll Do
As a Customer Service Representative, you will be the face of our brand. You will handle customer inquiries with empathy and efficiency, ensuring every client feels valued and understood.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide accurate product information, pricing, and policy details to clients.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate complex issues to the appropriate team members or supervisors.
- Maintain a positive, professional demeanor while meeting daily performance metrics.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in customer service, call center, or retail is required.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and the ability to remain calm under pressure.