Job Description
Join Our Team in Washington DC Today!
Are you looking for a stable career with weekly pay and an immediate start? Apex Contact Solutions is hiring dedicated Customer Service Representatives to join our growing team. We value our employees and provide a supportive environment where you can thrive.
In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled with professionalism and efficiency. If you have excellent communication skills and a passion for helping others, we want to hear from you.
What We Offer:
- Weekly Payroll (Get paid every Friday!)
- Competitive hourly rate ($18 - $22/hr)
- Immediate start availability
- Comprehensive training provided
- Health benefits for full-time employees
Responsibilities
- Manage incoming customer calls and emails with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and company policies.
- Process customer orders, returns, and account updates accurately.
- Document all customer interactions and feedback in the CRM system.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory for immediate hires.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.