Job Description
Join our award-winning team as a Customer Service Representative in Wichita, KS! We're hosting an exclusive hiring event for motivated individuals seeking weekly pay and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No weekends required!
Why Join Us?
• Weekly pay (every Friday!)
• Paid training and career advancement
• Health, dental, and vision benefits
• Employee discounts and wellness programs
• Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM system
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training sessions
- Support team initiatives during peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with MS Office and CRM software
- Ability to work flexible shifts (including evenings)
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality
- Background check and drug screen required