Job Description
Are you ready to launch a rewarding career in customer support? Horizon Support Solutions is looking for a dedicated Customer Service Representative to join our growing team in Wichita, KS.
We offer an immediate start for qualified candidates, competitive pay, and a supportive work environment. If you have a passion for helping people and excellent communication skills, we want to hear from you.
Why Join Us?
- Immediate Hiring: Start making a difference right away.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Tools: Work with the latest CRM software and technology.
Apply today and take the first step towards a fulfilling career in customer service.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Accurately document all customer interactions and account information in the CRM system.
- Process orders, returns, and exchanges with precision and care.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Stay up-to-date on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills with a polite and friendly demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer literacy and ability to learn new software quickly.