Job Description
Join our award-winning customer service team as a Work-From-Home Customer Service Representative in Memphis! We're seeking empathetic communicators to deliver exceptional support while enjoying the flexibility of remote work. As a leader in customer experience solutions, ConnectSolutions Group offers competitive compensation, comprehensive benefits, and a supportive virtual environment.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Equipment stipend for home office setup
- Flexible scheduling and PTO
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex cases
- Participate in ongoing training and development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with computers and multitasking
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible hours including evenings/weekends