Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to clients across North America. This urgent hiring opportunity offers a dynamic work-from-home environment with competitive compensation and comprehensive benefits. As a key member of our customer experience team, you'll resolve inquiries efficiently while representing our brand's commitment to excellence. We provide all necessary equipment and training to ensure your success in this fully remote role.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and AHT targets
- Identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- US work authorization required