Job Description
Join our dynamic team in Cleveland as an urgent-hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued clients. Immediate start positions available with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Help us redefine customer excellence while advancing your career in one of Ohio's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Must be available for immediate onboarding (within 48 hours)