Job Description
Join TechConnect Solutions Inc., a leading innovator in digital customer engagement, as a Part-Time Chat Support Specialist in Columbus, Ohio! We're seeking empathetic communicators to deliver exceptional remote support via our live chat platform. This role offers immediate start, flexible scheduling, and the chance to build meaningful customer relationships while advancing your career in tech support. Enjoy competitive pay, comprehensive training, and a collaborative remote work environment.
Responsibilities
- Provide real-time customer support via live chat, resolving inquiries within 2 minutes
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues beyond scope
- Proactively identify upsell opportunities based on customer needs
- Maintain 95% customer satisfaction rating through positive communication
- Participate in weekly training sessions on product updates and support protocols
- Adhere strictly to data privacy and security guidelines
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience via chat, email, or phone
- Exceptional written communication with 60+ WPM typing accuracy
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with technical aptitude
- Reliable high-speed internet and quiet home office space
- Available to work evenings/weekends (20-25 hours/week)