Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support! We're urgently hiring dedicated professionals in Denver, Ohio to resolve customer inquiries, ensure satisfaction, and drive loyalty. Enjoy competitive pay, comprehensive benefits, and a flexible home office setup. If you're passionate about problem-solving and thrive in virtual environments, this is your opportunity to make an impact!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and internal systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for existing clients
- Maintain detailed case notes and follow-up protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote welcome)
- Proficient in CRM platforms (Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent verbal/written communication skills
- Quiet home office with reliable internet connection
- Ability to work independently with minimal supervision
- Positive attitude and problem-solving mindset