Job Description
Join our award-winning team as a Customer Service Representative in Mesa, Arizona! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Why Mesa Customer Solutions?
- Industry-leading training program
- Advancement opportunities to team lead/supervisor roles
- Modern, tech-enabled workspace
- Health/dental/vision benefits (Day 1 eligibility)
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell/cross-sell opportunities
- Participate in weekly coaching and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to type 40+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure