Job Description
Join our award-winning remote call center team and start earning immediately! Phoenix Connect Solutions is seeking motivated Customer Service Representatives to provide exceptional support from home. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities. No experience required – we invest in our people!
Why Work With Us?
• Competitive hourly pay + performance bonuses
• 100% remote work (equipment provided)
• Health/dental/vision benefits
• Paid time off and holidays
• Ongoing professional development
Responsibilities
- Handle inbound/outbound calls for diverse client portfolio
- Resolve customer inquiries using CRM tools and scripts
- Document interactions accurately in company systems
- Meet/exceed daily performance metrics (CSAT, AHT)
- Collaborate with team leads for complex issue escalation
- Participate in weekly training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Strong typing skills (35+ WPM)
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to work rotating shifts (including weekends)
- Pass background/drug screen checks