Job Description
Are you a people person with a passion for helping others? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our dynamic remote team. We are currently hiring immediately for positions in Jacksonville, FL, offering a flexible work-from-home environment with competitive pay and growth opportunities.
In this role, you will be the face of our brand, interacting with clients via phone, email, and chat to resolve inquiries, answer questions, and ensure customer satisfaction. If you have excellent communication skills and a problem-solving mindset, we want to hear from you!
Why Join Us?
- Immediate Hire: Start your career with us today.
- 100% Remote: Work from the comfort of your home in Jacksonville.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Various shifts available to fit your lifestyle.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues, answer questions regarding products/services, and process requests accurately.
- Document customer interactions and maintain accurate records in the CRM system.
- Escalate complex issues to the appropriate department while keeping the customer informed.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required for immediate hires.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively in a remote setting.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues, answer questions regarding products/services, and process requests accurately.
- Document customer interactions and maintain accurate records in the CRM system.
- Escalate complex issues to the appropriate department while keeping the customer informed.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required for immediate hires.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively in a remote setting.