Job Description
Join ConnectSphere Solutions' award-winning customer care team in Charlotte! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional service. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with team members to improve service workflows
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in handling high-pressure situations
- Basic computer proficiency with typing speed of 35+ WPM
- Positive attitude and dedication to customer-centric solutions
- Availability to work flexible shifts including weekends