Job Description
Join Carolina Connect Solutions as a Local Customer Service Representative and become the heartbeat of our Charlotte community! We're seeking passionate individuals to deliver exceptional support to our valued customers. Enjoy a flexible part-time schedule while making a real impact in your own backyard. Our modern office in Uptown Charlotte offers a collaborative environment with growth opportunities. Apply today for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with local teams to improve customer experience
- Participate in quarterly community outreach initiatives
- Maintain detailed knowledge of local service offerings
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities under pressure
- Availability to work evenings/weekends (20-30 hrs/week)
- Valid driver's license (for occasional local events)
- Charlotte resident or deep community knowledge