Job Description
Join ConnectHub Solutions and become a vital part of our award-winning customer experience team! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in a dynamic, fast-paced environment. This part-time role offers flexible scheduling and the opportunity to grow with a company that values your voice and dedication. Our Portland team fosters collaboration, innovation, and work-life balance.
As a key member of our customer service family, you'll resolve inquiries, build lasting relationships, and contribute to our mission of exceeding expectations every day. We provide comprehensive training, a supportive culture, and recognition for your achievements.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using problem-solving skills and company resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with active listening ability
- Proficiency with CRM software and Microsoft Office suite
- Ability to multitask effectively in a fast-paced setting
- Strong problem-solving and conflict resolution capabilities
- Flexibility to work evenings/weekends including event shifts
- High school diploma or equivalent; college degree preferred
- Valid US work authorization and reliable transportation