Job Description
Join our award-winning call center team in the heart of Washington DC! Capital Connect Solutions is hosting an exclusive Hiring Event on October 28th for passionate individuals ready to launch their customer service careers. We offer competitive compensation, comprehensive benefits, and clear growth pathways.
As a Customer Service Specialist, you'll be the voice of our clients, resolving inquiries with empathy and efficiency. Our modern downtown office features collaborative workspaces, wellness programs, and commuter benefits. No prior call center experience required – we provide industry-leading training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with protocols
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Comfortable working in a fast-paced environment
- Reliable transportation to downtown DC location
- Flexible availability including evenings/weekends (as needed)
- Passion for helping others and representing brands positively