Job Description
Join Nexus Communications' elite customer service team in the heart of Manhattan! We're seeking dynamic individuals to deliver exceptional support experiences for Fortune 500 clients. Our state-of-the-art downtown facility offers a collaborative environment with cutting-edge technology and comprehensive training programs. Enjoy competitive benefits, career advancement opportunities, and the chance to make a real impact in the telecommunications industry.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and empathy
- Resolve customer inquiries regarding billing, technical issues, and service upgrades
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet and exceed monthly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in a high-volume contact center
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask and navigate multiple systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- High school diploma or equivalent; associate's degree a plus
- Availability to work flexible shifts including evenings and weekends