Job Description
Urgent Hiring: Start Your Career Today! Austin Connect Solutions is seeking dynamic Customer Service Specialists to join our award-winning call center team. We offer immediate start opportunities for motivated professionals in Austin, Texas, with expansion into Florida. Enjoy competitive pay, comprehensive benefits, and career growth in a fast-paced environment. No experience required – full training provided!
Why Join Us? • Immediate start • Paid training • Health/dental/vision benefits • Tuition assistance • Flexible scheduling • Performance bonuses • Remote options available
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Meet/exceed KPIs: average handle time, customer satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including weekends/weekends)
- Problem-solving mindset with attention to detail
- Basic computer proficiency (Windows, MS Office)
- Customer service or call center experience preferred