Job Description
Join our award-winning customer experience team in the heart of Minneapolis! Apex Solutions Group is seeking passionate individuals to deliver exceptional service to Fortune 500 clients. Enjoy a modern downtown workspace with free parking, comprehensive benefits, and career growth opportunities. No prior call center experience required – we provide paid training!
What We Offer:
- Competitive hourly wages + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Referral program ($500 bonus)
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Minneapolis
- Must pass background check and drug screen