Job Description
Join our dynamic call center team in Fort Worth with immediate openings for motivated professionals! We're urgently hiring customer service representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why Apply Today?
- Start within 48 hours of hiring
- Free parking and transit reimbursement
- Employee recognition programs
- Health/dental/vision insurance
- 401(k) with company match
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads on process improvements
- Participate in ongoing training programs
- Maintain professionalism during escalated situations
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication in English
- Ability to work flexible shifts including evenings/weekends
- Clear background check and drug screen required
- Must be authorized to work in the US immediately