Job Description
Join Albuquerque's premier customer service team! We're seeking enthusiastic individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike. Start immediately with our paid training program!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal communication skills
- Proficient with Windows applications
- Ability to work flexible schedules
- Positive attitude under pressure
- Pass background/drug screening