Job Description
Join our award-winning customer service team at Apex Connect Solutions and start your career immediately! We're seeking passionate individuals to deliver exceptional experiences from our state-of-the-art Minneapolis facility. Enjoy competitive pay, comprehensive training, and rapid advancement opportunities in a dynamic environment.
Why Choose Apex? • Industry-leading benefits package • Paid certification programs • Flexible scheduling options • Collaborative team culture • On-site fitness center and café
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed quality assurance metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads on process improvements
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication in English
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screening
- Proficiency with Google Workspace and CRM platforms