Job Description
Join Mesa Connect Solutions' award-winning customer service team! We're hosting an exclusive hiring event for motivated individuals seeking stable full-time careers in Mesa, Arizona. As a Call Center Representative, you'll be the frontline hero delivering exceptional experiences to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern work environment with advancement opportunities. No experience required – we provide paid training!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and proprietary tools
- Meet/exceed KPIs: 85% CSAT, <30s handle time, <5% abandonment rate
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with Tier 2 support on complex technical escalations
- Participate in weekly coaching sessions and performance reviews
- Adhere to PCI compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English (bilingual a plus)
- Ability to navigate multiple software systems simultaneously
- Proven track record of reliability and punctuality
- Basic computer proficiency (Windows, Office Suite)
- Flexible availability including evenings/weekends
- Passion for customer advocacy and problem-solving
- Must pass background check and drug screening