Job Description
Join our award-winning customer care team as a Night Shift Customer Service Representative! Enjoy the flexibility of working remotely from Phoenix while delivering exceptional support to our diverse client base. This full-time night shift role offers competitive pay, comprehensive benefits, and career advancement opportunities. If you're a problem-solver with a passion for customer satisfaction and thrive in a dynamic environment, apply today to become part of our innovative team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve complex customer issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and skills
- Identify process improvement opportunities and provide feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or remote setting
- Strong typing skills (40+ WPM) and technical proficiency
- Exceptional communication and problem-solving abilities
- Reliable high-speed internet and dedicated home office space
- Ability to work independently and adapt to changing priorities
- Flexibility for weekend/holiday coverage during night shifts
- Previous CRM experience (Salesforce preferred)