Job Description
Join our award-winning team at Apex Solutions Group! We're hosting a exclusive hiring event for motivated individuals seeking full-time customer service careers in Louisville. Enjoy comprehensive benefits, paid training, and career advancement opportunities in a modern, supportive environment. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries across billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Adapt to evolving product knowledge and procedures
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple digital systems simultaneously
- Resilience under pressure and patience with diverse customers
- Reliable attendance and punctuality essential
- Basic computer proficiency (typing 35+ WPM preferred)
- Positive attitude and willingness to learn