Job Description
Join GlobalConnect Solutions at our exclusive hiring event for ambitious entry-level professionals! We're seeking passionate Customer Service Representatives to deliver exceptional experiences across our Washington DC and New York operations. This is your chance to launch a rewarding career with industry-leading training and growth opportunities.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships. We provide comprehensive onboarding and ongoing development to ensure your success. Apply today to interview directly with hiring managers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in customer relationship management platforms
- Collaborate with technical support and billing teams for complex resolutions
- Meet/exceed performance metrics for call quality and resolution times
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for better customer experiences
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years customer service or support experience
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States
- Positive attitude and eagerness to learn in a fast-paced environment