Job Description
Join our award-winning customer experience team at Nexus Solutions Inc.! We're hosting a dedicated hiring event for motivated Customer Service Specialists in Memphis, TN. This is your opportunity to launch a rewarding career with competitive compensation, comprehensive benefits, and clear growth pathways.
As a cornerstone of our operations, you'll be the voice of our brand – handling inquiries, resolving issues, and building lasting customer relationships. Our state-of-the-art Memphis facility offers a collaborative environment with cutting-edge technology and ongoing training programs.
Hiring Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 901 Union Ave, Memphis, TN. Bring your resume and enthusiasm! On-the-spot interviews available with hiring managers.
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls and digital channels
- Resolve complex customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Document interactions accurately in compliance with company policies
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution skills
- Ability to work flexible schedules including evenings/weekends
- Basic knowledge of Microsoft Office Suite