Job Description
Are you looking for a customer service role that values your time and offers daily pay? Look no further. Horizon Contact Solutions is expanding our team in Raleigh, North Carolina and is looking for dedicated individuals ready for an immediate start.
At Horizon, we believe in putting our employees first. That’s why we offer a competitive hourly rate and the unique flexibility of daily pay options, allowing you to access your earnings when you need them most. Join a supportive team environment where your contributions matter.
Why Join Us?
- Daily Pay Option: Get paid the same day you work.
- Immediate Start: Onboard quickly and start helping customers today.
- Modern Work Environment: State-of-the-art facilities in the heart of Raleigh.
- Competitive Benefits: Health, dental, and vision insurance after 90 days.
The Role
As a Customer Service Representative, you will be the voice of our brand, ensuring our clients receive top-tier support. You will handle inquiries via phone, email, and chat with professionalism and empathy.
Responsibilities
- Manage inbound and outbound customer calls with a focus on high satisfaction scores.
- Resolve complex customer issues efficiently while adhering to company protocols.
- Update customer records accurately in our CRM database.
- Communicate product information and policy details clearly and professionally.
- Collaborate with team leads to improve service processes and performance metrics.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for enthusiastic learners.
- Strong verbal communication skills with a professional and friendly tone.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in using computer systems and basic software applications.
- Must be available for shifts including evenings and weekends.