Job Description
Launch your career in customer service with ConnectCare Solutions' paid training program! We're seeking motivated individuals to join our award-winning Seattle team. No experience necessary – we provide comprehensive paid training in communication, problem-solving, and industry-leading CRM systems. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities. Work in a modern downtown Seattle office with flexible scheduling and team-based incentives.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in Salesforce CRM system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing training and certification programs
- Identify process improvement opportunities for customer experience
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM