Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist in Seattle! Work from the comfort of your home while delivering exceptional digital support to tech-savvy clients. This full-time role offers competitive pay, comprehensive benefits, and a flexible schedule. Be part of a dynamic company that values innovation and work-life balance.
What We Offer:
- 100% remote work with home office stipend
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development budget
- Quarterly team virtual meetups
Responsibilities
- Provide real-time chat support for SaaS platform users
- Resolve technical issues via secure messaging channels
- Document customer interactions in CRM system
- Collaborate with engineering teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
- Monitor chat queue during scheduled hours
Qualifications
- Minimum 2 years customer support experience
- Proficiency in Zendesk/Intercom platforms
- Exceptional written communication skills
- Strong problem-solving abilities
- High-speed home internet connection
- Quiet, dedicated workspace
- Availability for rotating weekends
- Seattle residency required (WA state)