Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with comprehensive paid training! At Apex Connect Solutions, we invest in our people through industry-leading onboarding programs that equip you with the tools to succeed in high-demand customer support roles. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways into team leadership and specialist positions. Our modern downtown facility offers collaborative workspaces, wellness programs, and performance-based bonuses. No experience required – we’ll train you in CRM systems, conflict resolution, and product knowledge while providing mentorship from senior agents. Benefits include medical/dental/vision insurance, 401(k) matching, and paid time off.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and ticketing systems
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Document interactions accurately in compliance with company protocols
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives for customer experience
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Basic computer proficiency with ability to multitask
- Strong problem-solving and active listening abilities
- Adaptability to changing processes and technologies
- Customer-focused mindset with patience and empathy
- Ability to work flexible shifts including evenings/weekends
- Passing background check and drug screening required