Job Description
Join our award-winning customer service team as a Part-Time Customer Service Specialist at Premier Support Solutions! We're seeking empathetic and detail-oriented professionals to deliver exceptional experiences to our diverse client base. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your contributions directly impact customer satisfaction. This role offers growth opportunities within our expanding Kansas City operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing issues, product inquiries, and service disruptions using CRM tools
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced settings
- Available to work evenings/weekends (20-30 hours/week)
- Positive attitude and resilience under pressure