Job Description
Join Washington DC's premier call center team at our exclusive hiring event! Capital Connect Solutions is seeking passionate Customer Service Specialists to deliver exceptional experiences for our government and corporate clients. This is your opportunity to launch a rewarding career in the heart of the nation's capital with competitive benefits, professional development, and a supportive team environment.
Event Details:
- Date: October 15, 2023
- Time: 10:00 AM - 4:00 PM
- Location: 1600 K Street NW Suite 450, Washington DC 20006
Walk-ins welcome! Bring your resume and enthusiasm. On-site interviews and same-day offers available.
Responsibilities
- Handle inbound/outbound calls for federal agencies and Fortune 500 clients
- Resolve customer inquiries with empathy and efficiency
- Maintain detailed records in CRM systems (Salesforce experience preferred)
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and productivity
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a call center
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Clear criminal background check (required for government contracts)
- Availability for flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities