Job Description
Join Elite Connect Solutions as a Customer Service Specialist and become the voice of our brand! We're seeking dynamic professionals to deliver exceptional support during weekend shifts in our Atlanta hub. This role offers competitive pay, comprehensive benefits, and rapid career growth opportunities. As a key member of our team, you'll resolve inquiries with empathy and efficiency while enjoying a supportive, fast-paced environment. Immediate openings available for our weekend hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and accuracy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and maintain detailed case notes
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Ability to type 40+ WPM with high accuracy
- Flexible availability for Saturday/Sunday shifts
- Proficiency with Windows OS and CRM software
- Passion for problem-solving and customer advocacy