Job Description
Join our award-winning customer service team in Charlotte and enjoy the freedom of daily pay! We're seeking passionate Local Customer Service Representatives with no experience necessary – we provide comprehensive paid training to set you up for success. Our modern downtown office offers a collaborative environment where your contributions are valued and rewarded immediately. As a key member of our support team, you'll resolve customer inquiries, build lasting relationships, and drive satisfaction through empathetic communication. We offer competitive hourly rates, flexible scheduling options, and clear pathways to career advancement. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using CRM tools and knowledge bases
- Process transactions, returns, and account modifications accurately
- Document interactions and update customer profiles in real-time
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with cross-functional teams to resolve complex issues
- Participate in continuous training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (training provided)
- Strong verbal/written communication skills
- Proficient in multitasking and time management
- Basic computer literacy with ability to learn new software
- Positive attitude with problem-solving mindset
- Ability to pass background check and drug screening