Job Description
Join our award-winning customer service team and launch your career with Atlanta's leading contact center provider! We're seeking dynamic individuals for immediate weekend shifts in our state-of-the-art facility. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for growth. No experience necessary – full training provided!
What We Offer:
- Competitive hourly pay + performance incentives
- Health/dental/vision insurance (Day 1 eligible)
- 401(k) with company match
- Free parking and MARTA accessibility
- Tuition reimbursement program
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adapt to evolving products and procedures
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently and in teams
- Proficiency with Windows OS and basic software
- Flexibility to work weekends (Sat/Sun 7am-7pm)
- Positive attitude and resilience under pressure
- Passion for helping others
- US work authorization required