Job Description
Join our award-winning call center team and launch your customer service career with an immediate start opportunity! We're seeking dynamic individuals for weekend shifts in Memphis, TN, offering competitive pay, comprehensive training, and a supportive work environment. As a Customer Service Specialist, you'll be the voice of our clients, delivering exceptional experiences while enjoying weekends off during weekdays. What we offer:
- Starting pay up to $22/hour + performance bonuses
- Full benefits package (health/dental/vision)
- Tuition reimbursement program
- Clear career advancement path
- Modern, ergonomic workspaces
This role is perfect for night owls seeking work-life balance with weekends off. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work weekends (Saturday/Sunday)
- Basic computer proficiency (typing 35+ WPM)
- Problem-solving mindset and patience
- Reliable transportation to our Memphis facility
- Ability to pass background/drug screening